Can't find what you're looking for?
Check most frequently asked questions below, if you still need help then please contact us at hello@hoekhome.com or visit our contact page.
Orders
Do you offer financing options?
Yes! Through our partnership with Affirm you can choose to finance Hoek products starting from 3, 6 and 12 months ranging from 0-36% APR (e.g on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR).
At checkout select "Pay monthly with Affirm" to complete your application and receive your financing rates through Affirm.
(Please note that all loans are processed and handled by Affirm.)
Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
Are the legs different leg heights interchangeable?
Currently, the 15” and 17” legs are interchangeable. We are currently working on a design revision that will allow for all leg lengths to work in the same socket size.
Where are Hoek Products Produced?
All Hoek products are made in our Red Hook, Brooklyn Studio. With locally sourced sustainable materials, (HDPE) from Montana and (Sustainably Sourced Plywood) from Canada.
Can I make changes to my order after placing it?
Occasionally, we can accommodate minor edits on orders that have been placed. Changes are not guaranteed and are not always possible. If you would like to make an amendment to your order after its been placed, reach out to us immediately at hello@hoekhome.com with the subject line "URGENT - Order # (your order number)" and we will try our best to accommodate you.
Frequently asked question
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Shipping
How long will it take to receive my order?
Each piece is made to order by hand in our Brooklyn studio. We aim to provide the highest quality possible for each item that leaves the shop. It is because of these factors we require a lead time of an estimated 3 to 4 weeks.
We thank you for your understanding!
Do you ship outside of the United States?
Currently, we don't ship outside of the United States. Although we are exploring ways that we can expand!
Click Here so we can keep you posted when we launch in your area!
What happens if my order is lost?
If you believe that your order is lost, please reach out to hello@hoekhome.com
Because we ship all orders with UPS, if a package is lost or miss-delivered but marked as “delivered”, it is Hoek’s policy to open an investigation and offer product replacements. We do not issue monetary refunds for lost or miss-delivered merchandise in lieu of replacements under any circumstances.
Warranty
Is there a warranty on my furniture?
We believe in Hoek and we stand behind everything we produce. That's why we offer a lifetime warranty that covers any defects in the materials or workmanship. There are no fees to repair or replace an item that is under warranty.
Check our Warranty Policy for more information.
What items are eligible for warranty?
All Hoek items are under our lifetime warranty! Check our Warranty Policy for more information.